Introduction

ExpertAIQ ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use ExpertAIQ services, including our website, platform, and AI marketing solutions (collectively referred to as the "Services"). By using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you provide to us directly, as well as data that we gather automatically through your use of the Services. This includes:

1.1 Information You Provide

Account Information: Name, email address, company name, phone number, payment details, and other account-related details when you create or update an account. Ad Account Data: Data you provide by connecting third-party platforms like Facebook, Google, and HubSpot, including advertising metrics, campaign details, and performance data.Communications: Information from customer support inquiries, surveys, or other correspondence.

1.2 Information We Collect Automatically

Usage Data: IP address, browser type, device information, and usage patterns (e.g., pages visited, actions performed).Cookies & Tracking Technologies: We use cookies and similar technologies to track your use of the Services.

2. How We Use Your Information

We use your information to provide and improve our Services, enhance your user experience, and fulfill legal obligations. Specifically, we may use your data to:

Deliver Services: Automate ad campaign setup, management, and optimization through ExpertAIQ’s AI.Personalize Recommendations: Offer tailored recommendations for your ad performance based on collected data.Analyze Performance: Improve the accuracy and functionality of the AI through performance analysis and feedback.Communicate: Send updates, service-related notifications, marketing communications, and account security alerts.Maintain Security: Protect against fraud, unauthorized access, and other security threats.

3. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties, including:

3.1 Service Providers

We use third-party services to help operate our platform (e.g., cloud hosting, payment processors, analytics providers).

3.2 API and Platform Integrations

If you connect third-party accounts (e.g., Facebook, Google Ads), we share campaign-related information to execute ad automation tasks on your behalf.

3.3 Legal and Compliance

We may disclose your information if required by law, subpoena, or in response to valid legal processes.

4. Third-Party Services and APIs

ExpertAIQ integrates with third-party platforms such as Facebook Ads, Google Ads, and HubSpot. These platforms have their own privacy policies and data handling practices. We encourage you to review those policies when connecting external services to ExpertAIQ.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

5.1 Access and Correction

You may request access to your data and update or correct inaccuracies.

5.2 Data Deletion

You can request that we delete your personal information, subject to legal and business requirements.

5.3 Opt-Out of Communications

You can unsubscribe from marketing communications at any time by following the instructions in the email or contacting us directly.

5.4 Data Portability

Where applicable, you may request a copy of your data in a portable format.

To exercise your privacy rights, please contact us at

[Insert Contact Information]

.

6. Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

7. Data Retention

We retain your personal information as long as necessary to provide our Services and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, analyze usage, and personalize your experience. You can manage your cookie preferences through your browser settings.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your own. We comply with applicable legal frameworks for cross-border data transfers.

10. Children's Privacy

Our Services are not intended for use by children under the age of 13, and we do not knowingly collect data from children. If we learn that we have collected personal data from a child, we will take steps to delete it.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through the Services or other communication methods.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: [email protected]

Phone: 707-536-4986

Website: ExpertAIQ.ai

13. Additional Information for Specific Jurisdictions

Certain jurisdictions may have additional privacy rights and disclosures. Please refer to the applicable section for more details.